Refund Policy

Can I get a refund from the CanadaV?

Customer (s) are responsible for claiming a refund (his / her money) if:

1. The CanadaV office agreed to receive the customer’s request, after which an individual decision withdraws this decision not to complete the status of the request.
2. The CanadaV office provides false or dishonest advice regarding the customer’s request or case, which resulted negatively the customer’s request. The customer shall not have the right to claim a refund in case of unsuccessful completing the customer’s request due to any objective circumstances, actions of third parties and factors beyond the control of the CanadaV office.
3. The customer cannot obtain the visa/immigration due explicitly to misinformation by the CanadaV office.
4. That the customer made a real/honest mistake in submitting the request to CanadaV.

Refunds will be processed to the original payment method.

Please note that CanadaV will issue no refund approvals for a customer/customers who wish to terminate their agreement with CanadaV before the time of delivery of customers’ immigration and/or visa applications.

At CanadaV, we strive to provide every customer with efficient and reliable service. However, we know that there may be times when a customer wishes to cancel our service. We offer a money refund guarantee and will refund the amount paid according to each case with administration fee set-off as described below.
In general, we cannot refund amounts upon successful submission of an order or if online registration has been submitted and approved/not approved with the relevant government agency. If you believe we have not performed our work following the terms and conditions indicated in the order form, please email us.

CanadaV office collects an administration fee on the refunded amount which shall be adjusted according to the package selected by the Customer for which he submits a request, as follows:

• For the “Express Entry Eligibility Check” service amount shall not be refunded once given and no administration fee will be due – 0 USD
• For “Tourism Visa Package” the administration fee in case of refund shall be 18 % of the amount of the relevant package paid by the Customer
• For “Express Entry Eligibility Check & Professional Consultation” package the administration fee in case of refund shall be 18 % of the amount of the relevant package paid by the Customer
• For “Express Entry Comprehensive Support” package the administration fee in case of refund shall be 18 % of the amount of the relevant package paid by the Customer
• For “Enhanced Express Entry Plus Job Application Assistance” package the administration fee in case of refund shall be 18 % of the amount of the package paid by the Customer.

The above administration fees will be set-off by the amount of the chosen package subject to refund to the Customer.

CanadaV reserves the right to change the above fees from time to time in its sole discretion, without prior notice to the Customer. The Customer acknowledges the responsibility to stay informed of the most current Refund Policy and the other relevant legal pages of this website when utilizing the Services or requesting a refund.

Should any issue arise regarding any matter, please do not hesitate to contact our customer service department. Suppose the problem is solved individually by canceling the bank or credit card company’s financial transaction. In that case, we reserve the right to contact the bank and submit a re-application letter to request a refund to our account. We may, at our sole discretion, stop providing services to specific users.

In the end, the issue of a refund is at CanadaV’s sole discretion. Although the company has returned the money in isolated cases in the past, one should know that it is considered final when the payment is made.

Updated: 20/09/2024